Submissions
Solutions for common submission issues.
- Are your submissions not uploading?
- Commercial User - Auto Upload Submission Troubleshooting
- Does your sample's image capture status not proceed past 'Initiating the camera' or shows 'Connecting to Micro-I capture control'?
- Export result data in RATA Portal
- Has your sample's image capture been running for longer than 12 minutes?
- Have you not received your results?
- Samples | Upload Submission | Error | fixing upload errors