Account Management
Cassettes
Networking
- Alternative Connection Options for Digital Microscopes Appearing Offline
- Troubleshooting Starlink Connectivity
- Are you shown an error message when you connect to your Micro-I from within the portal?
- Are you shown an error message when you visit http://10.11.12.1?
- Connecting your Micro-I to the internet in version 3.12 or above
- Does your Micro-I not detect any Wi-Fi networks?
Portal
Power
Sample images
Submissions
- Are your submissions not uploading?
- Commercial User - Auto Upload Submission Troubleshooting
- Does your sample's image capture status not proceed past 'Initiating the camera' or shows 'Connecting to Micro-I capture control'?
- Export result data in RATA Portal
- Has your sample's image capture been running for longer than 12 minutes?
- Have you not received your results?
Major Incidents
Releases
- Software Release V 5.13
- Software Release V 5.11
- Software Release V 4.21
- Software Release V 4.16
- Software Release V 4.13
- Software Release V 4.11