RATA platform

Account Management

• Adding Accounts under your Commercial Account
• Adding/Removing a Contact to an existing Account

Cassettes

• Does the cassette go straight through your Micro-I without stopping?
• How to Troubleshoot Wetting Issues in your Cassette
• Is the cassette not drawn in to your Micro-I?

Networking

• Alternative Connection Options for Digital Microscopes Appearing Offline
• Troubleshooting Starlink Connectivity
• Are you shown an error message when you connect to your Micro-I from within the portal?
• Are you shown an error message when you visit http://10.11.12.1?
• Connecting your Micro-I to the internet in version 3.12 or above
• Does your Micro-I not detect any Wi-Fi networks?

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Portal

• Using the Post-treatment FEC test calculator
• Are you unable to log into the FECPAK portal?

Power

• Does your Micro-I not turn on?
• Does your Micro-I turn off intermittently?
• Removing and replacing the battery in your Micro-I

Sample images

• Are your sample images out of focus, misshapen or obscured?
• Are your sample images partially or completely black?

Submissions

• Are your submissions not uploading?
• Commercial User - Auto Upload Submission Troubleshooting
• Does your sample's image capture status not proceed past 'Initiating the camera' or shows 'Connecting to Micro-I capture control'?
• Export result data in RATA Portal
• Has your sample's image capture been running for longer than 12 minutes?
• Have you not received your results?

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Major Incidents

• Uploading issues with Version 3.12.4.0
• Bug - Problem #6511 - Samples | Submissions | Date details are not saving correctly on sample form - RESOLVED
• Bug - Micro-I Sample Upload Issue - RESOLVED

Releases

• Software Release V 5.13
• Software Release V 5.11
• Software Release V 4.21
• Software Release V 4.16
• Software Release V 4.13
• Software Release V 4.11

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