With the latest version v3.12.4.0 of software released on the 31st of January, we have found some of our clients are experiencing issues with uploading samples. This is due to an update to the network IP address where samples are uploaded. Networks that have strict firewall settings are currently preventing these samples from uploading.
If you are having trouble uploading your samples, please contact us so that we can get this sorted. In the meantime, if you need to upload your samples, please use the Micro-I offline using the direct connection cable or Micro-I hotspot and upload your submission by connecting to an alternative Wi-Fi connection or your mobile hotspot.
Please refer to this article if you need help connecting your Micro-I to a different network:
Connecting your Micro-I to the internet in version 3.12 or above – Techion Group (zendesk.com)